Heather Judd is a seasoned professional with extensive experience in service management and delivery. Currently serving as Lead Service Manager at Computacenter, Heather has successfully led significant projects, including the redesign of an end user services division for a major insurance broker, achieving a 65% reduction in outstanding incidents. As Global Lead Service Manager, Heather has managed global commercial relationships, developed a Continual Service Improvement Framework, and enhanced global service delivery. Previous roles at Fujitsu, including Customer Solutions Architect and Service Delivery Manager, involved winning multimillion-pound contracts and leading service desk solutions. Heather's educational background is from the Isle of Wight Technology College, and a noteworthy track record in people development is highlighted by award-winning training programs and successful career development initiatives.
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