Jorge Plana is an experienced professional in workforce management, currently serving as Head of Workforce Management at Computacenter since January 2013. Prior to this role, Jorge worked at Sitel from June 2006 to January 2013, where positions included Resource Planning Analyst, Resource Scheduler, and Customer Service Advisor. Jorge possesses advanced expertise in Erlang-C formulae and Workforce Management solutions, including Verint and NICE Systems. Jorge holds a degree in Website Design & Programming from Escola d'Informàtica i Oficis Barcelona, completed in 2005.
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