Kate Footer

Kate Footer is an experienced Lead Service Manager at Computacenter, with a career spanning several significant roles in the IT service management sector since 1993. Previously, at Transport for London, Kate held various positions, including IM Service Operations Manager, where responsibilities included managing a team focused on Major Incident Management and continual service improvement. Key achievements include leading a Service Desk contract retender that resulted in £2 million in cost savings and overseeing the transition to a new Service Desk provider. Additional experience includes roles at ITNET, Egg, Charles Schwab Europe, and Albert E Sharpe, demonstrating a strong background in change management, incident management, and service operations. Kate's educational qualifications were obtained from Bournemouth University, Solihull College of Technology, and Edgbaston High School for Girls.