Mark Blum

Mark Blum has extensive experience in service management and program management, primarily in the technology and financial sectors, with a focus on client relationship management and continuous improvement. Currently serving as Senior Service Manager at Computacenter since March 2016, Mark has managed services for high-profile clients such as Rolls Royce, Daimler Vans, Synchrony, UBS, and Credit Suisse. Previous roles include Program Manager at CompuCom, where oversight was provided for service operations supporting approximately 12,000 end users, and Client Relationship Manager at CareTech Solutions, focusing on client implementation projects and long-term relationship management. Mark's career spans several leadership positions in technical support and service integration, demonstrating a consistent record of enhancing IT operations and delivering effective service desk solutions across multiple organizations, including Pfizer and British Telecom. Mark holds a diploma in Network Engineering and Data Communications from The Chubb Institute.