Mark Hickey is an accomplished professional with extensive experience in problem and incident management. Currently serving as a Senior Problem Manager at Computacenter since May 2011, Mark successfully reduced outstanding problems for a financial client by over 50% within four weeks and implemented automated reporting mechanisms. Previously, as a Major Incident Manager, Mark enhanced efficiency by automating time-consuming tasks and improving communication streams. Mark also held the position of Service Delivery Manager at Essex County Fire & Rescue Services, where notable achievements included leading departmental restructuring and establishing formal processes for Change, Major Incidents, Problems, and Incidents. Additionally, Mark served as Service Delivery Manager at HCL Technologies, managing key outsourcing contracts. Mark's educational background includes attaining 8 O Levels at Alleyne's Boy School.
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