Michael G. is an experienced IT professional with a focus on incident management and technical support, currently serving as a Second Line Desktop Analyst at Computacenter since February 2018. Michael has a strong background in managing incidents, ensuring compliance with service level agreements, and providing remote desktop support. Previous roles include Day Analyst and Service Desk Analyst at Daisy Group, where responsibilities included coordination of service functions and participation in technology rollouts. Michael's early career featured a position as a Service Desk Analyst Contractor at Phoenix and an IT Support Engineer role at CC Engineering Limited, along with extensive volunteer experience in ICT support and advocacy for learners with neurodiversity issues. Michael's educational background includes a Bachelor of Laws from the University of Northampton and various IT certifications.
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