Nuno Mendonça is a Senior Service Architect at Computacenter, specialising in IT service management and operations, with expertise in digital transformation and managed services. Previously, as Global Technology Operations Manager at Pearson, Nuno managed over 700 projects, achieving a 57% reduction in project completion time by optimising processes and service delivery. Nuno's extensive experience includes serving as a Service Architect at CAE Technology Services, where major achievements included securing significant tenders for managed services at renowned organisations. Certified in ITIL V3/4, Lean Six Sigma, and Business Analysis, Nuno is dedicated to enhancing operational excellence and customer satisfaction in IT service delivery.
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