Robert Carmichael

Robert Carmichael possesses extensive experience in operational management within the IT service delivery sector, currently serving as an International Service Manager at Computacenter since June 2012. Responsibilities include overseeing the operational delivery of contractual obligations for Sanofi across 11 European countries, enhancing service efficiency through team development and process improvement, and managing relationships with stakeholders. Previous roles at Computacenter involved leadership over technical support teams and managing significant accounts, while also engaging in projects that required risk management and customer service excellence. Earlier experience includes a brief tenure at Datacom as a Technical Support professional. Robert Carmichael's career reflects a strong focus on service delivery optimization and stakeholder collaboration.