Sarah Knowles is the Head of Data Science and Analytic Development with extensive experience in IT management, specializing in capacity planning and performance management. They managed a team of capacity managers and analysts at Computacenter, focusing on developing and implementing ITIL-aligned processes and tools. With a technical background spanning over 30 years, Sarah has held leadership roles in various organizations, ensuring continual service improvement and effective client management. Currently, they are pursuing a BTEC National Diploma in Business and Finance at the University of Hertfordshire.
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