Stephen Lane

Stephen Lane is a seasoned Senior Operational Architect and Senior Operations Manager at Computacenter, where responsibilities include managing contractual SLAs, achieving financial targets, and enhancing client relationships. Noteworthy achievements include the creation of the Ascension staff development program, receipt of the Key Client Award for "Outstanding Customer Services" in 2016, and recognition as Mentor of the Year in the same year. Prior experience includes a role as Head of Customer Experience at City Link, where operational costs were significantly reduced, and leadership roles at DX Network Services, Teleperformance, Carlson Marketing, and Cedar International. Lane holds an ITIL Foundation V3 certification and has volunteered at Cancer Research UK.