Roberto Hernandez

Roberto Hernandez is an experienced Collaboration Engineer at Computer Solutions since April 2017, previously serving as a Senior Telepresence Engineer for TCS Contractor at USAA from August 2013 to April 2017, where responsibility included high-level troubleshooting and maintaining Telepresence infrastructure. Prior roles include NOC Manager at ho1a, where Roberto designed and configured Contact Center Enterprise, and Team Leader Cisco at Sistemas Digitales, focusing on troubleshooting complex voice and data technologies for numerous clients across Mexico. Roberto began a career in network administration as a Senior Network Administrator at Tecnológico de Monterrey, supporting infrastructure across multiple campuses. Roberto holds an M.S. in Information Technology Management and a B.S. in Electronic Systems Engineering, both from Tecnológico de Monterrey.