Computer Talk Technology Inc.
Robert Fernandes is a technical support analyst at Computer Talk Technology Inc., with extensive experience in administrative coordination and customer service across various roles. At Honda Canada Inc., responsibilities included processing invoices, generating financial reports, and enhancing operational workflows, leading to a significant reduction in case workload. Previous roles as a bilingual customer service representative and campaign specialist involved conflict resolution, customer safety communication, and efficient inter-departmental coordination. In addition to a solid background in customer relations from organizations like Optima Communications International and Collega, Robert Fernandes possesses a Bachelor of Arts degree in French Studies from the University of Toronto Scarborough.
Computer Talk Technology Inc.
ComputerTalk's ice is a native Microsoft Teams contact center solution. It seamlessly integrates advanced IVR and ACD functionality with the omnichannel power of Teams in the contact center. Our software-based, modular architecture creates an easily managed, scalable software solution that can integrate with any business application. Effective communication is the driving force behind success for any organization. ComputerTalk provides organizations with tools to deliver excellent communication experiences across every media channel using ice. ComputerTalk ice allows organizations in all industry verticals to integrate their business applications into their contact center, transforming the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers. Founded in 1987, ComputerTalk, is headquartered in Toronto, Canada. ComputerTalk is a global provider of enterprise-class Teams native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk provides products and services to customers in six continents. Our solutions are used by customers in Canada, USA, South America, UK, France, Australia, Israel, Africa, Mexico, Central America, Trinidad and Tobago & Jamaica.