ComputerTalk's ice is a native Microsoft Teams contact center solution. It seamlessly integrates advanced IVR and ACD functionality with the omnichannel power of Teams in the contact center. Our software-based, modular architecture creates an easily managed, scalable software solution that can integrate with any business application.
  
Effective communication is the driving force behind success for any organization. ComputerTalk provides organizations with tools to deliver excellent communication experiences across every media channel using ice.
 
ComputerTalk ice allows organizations in all industry verticals to integrate their business applications into their contact center, transforming the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers. 

Founded in 1987, ComputerTalk, is headquartered in Toronto, Canada. ComputerTalk is a global provider of enterprise-class Teams native and PBX-agnostic contact center products, cloud hosting services and custom application development. 

ComputerTalk provides products and services to customers in six continents. Our solutions are used by customers in Canada, USA, South America, UK, France, Australia, Israel, Africa, Mexico, Central America, Trinidad and Tobago & Jamaica.

Call Center

Enterprise Software

Telecommunications

Computer Talk Technology Inc.

Computer Talk Technology Inc.'s headquarters in Markham, Canada

This department focuses on creating and maintaining software applications and systems.

Software Development

The Software Development Team at Computer Talk Technology Inc. is responsible for designing, developing, and implementing innovative software solutions for the company’s contact center products, particularly the ice platform. This team collaborates closely to enhance product functionality, ensuring seamless integration with business applications while focusing on scalability and performance. Their expertise spans various development roles, including application and software developers, quality assurance, and technical leadership, all working towards delivering a superior communication experience for clients across diverse industries.

Software Development Team

The Product Development Team at Computer Talk Technology Inc. is responsible for designing, developing, and enhancing the innovative ice contact center solution. This team leverages expertise in software engineering, AI implementations, and enterprise architecture to ensure seamless integration and scalability of the product. By collaborating closely with stakeholders, they focus on delivering high-quality, user-centered features that improve communication experiences across various industry verticals.

Product Development Team

The Leadership Team at Computer Talk Technology Inc. sets the strategic direction of the company, driving innovation and operational excellence. Comprised of key executives from various domains, this team oversees product development, customer experience, and operational control to ensure that ComputerTalk's contact center solutions stay ahead of market demands and deliver exceptional value to clients globally. Their collaborative approach fosters a culture of continuous improvement, propelling the company's mission to enhance communication experiences across diverse industries.

Leadership Team

The Product Development team at ComputerTalk Technology Inc. is responsible for designing, developing, and enhancing the ice contact center solution. This team collaborates closely with cross-functional partners to ensure that the software not only meets customer needs but also integrates seamlessly with various business applications. By leveraging insights from market trends and customer feedback, the team aims to innovate and improve the product’s modular architecture, ensuring it remains scalable and user-friendly for organizations across diverse industries.

Product Development

This department focuses on designing, creating, and maintaining software applications to meet business needs.

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Software Development Team

Product Development Team

Leadership Team

Product Development

Application Development