V'Ali Ford is a seasoned ITSM professional with over 25 years of enterprise experience in designing and implementing IT solutions. They have served as a Senior Remedy Consultant at BMC Software and currently hold the position of Senior Remedy/Helix ITSM Developer at Comtech Telecommunications Corp., where they lead BMC Remedy and Helix platform modernization initiatives. V'Ali holds a Bachelor’s degree in Aerospace, Aeronautical and Astronautical Engineering from the University of Michigan. Throughout their career, they have demonstrated expertise in ITSM workflows, CMDB architecture, and SaaS migrations.
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