Anurag Roy

Anurag Roy is an accomplished Customer Success Manager at Comviva since September 2023, focusing on Blue Marble Retail and implementing customer success frameworks while enhancing CSAT and NPS. Previously, Anurag served as Lead Business Architect at BT Group for a brief period in mid-2023, managing the design and delivery of PEGA-based digital transformation projects. Anurag’s experience also includes a role as Lead Consultant at Virtusa, where responsibilities involved designing and implementing digital transformation initiatives for BT Enterprise. Earlier positions include Lead Data Analyst at Tech Mahindra, leading a team for the successful migration of customer accounts and improving pre-live customer complaints, and Senior Software Engineer, managing data treatment and compliance projects. Anurag holds a Master’s Degree in Telecom and Software Engineering from the Birla Institute of Technology and Science, Pilani.