Michael Kitili is a Senior Engineer at Comviva since March 2024, focusing on health check automation for UNIX and Linux systems and Bash shell scripting for system administration. Prior experience includes a role as Digital Support at Sportserve from August 2021 to March 2024, where Michael achieved an average customer satisfaction score of 95% by assisting customers through various digital channels and resolving technical issues. Additionally, Michael served as an Application Support Engineer at iSON Xperiences Ltd from October 2015 to April 2021, diagnosing and troubleshooting customer issues and configuring Linux server operating systems. Earlier experience as a Customer Support representative involved handling customer inquiries, complaints, and providing information on products and promotions. Michael completed education at the Kenya Institute of Management from 2016 to 2018.
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