Vimal Sethia

Vimal Sethia is a seasoned ITIL-Service Operations professional with over a decade of experience in managing managed service operations, particularly for MTN accounts in Africa at Comviva. In various roles including Technical Director and Senior Technical Manager, Vimal has been instrumental in ensuring operational excellence, customer satisfaction, and effective budget management. Vimal also exhibited expertise in transitioning and stabilizing messaging products as Operations Manager, alongside leading a production support team to consistently meet stringent SLA targets. Prior experience includes roles at Aricent, where Vimal contributed to Mobile TV product testing, and Bharti Telesoft, focusing on telecom VAS product implementation and support. Vimal holds an MCA from D.A.V Institute of Management and a BCA from Maharshi Dayanand Sarswati University.