A Jethin is a Senior Director at Concentrix, bringing over 18 years of experience in business process outsourcing, particularly within inbound and outbound call center operations in the US and UK. They have a proven track record of developing and managing multi-channel processes, successfully ramping teams, and implementing innovative service delivery plans that enhance customer and employee relationships. Prior to their current role, A Jethin held various leadership positions at Concentrix, including Associate Director and Senior Operations Manager.
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