Adam Richardson

Adam Richardson is a contact center professional with over 20 years of experience in the industry. They currently serve as the Director of Program Management at Concentrix, a position they have held since 2018. Prior to that, Adam held the same title at Convergys for one year and has also worked as a Senior Manager in Client Services and in various roles including Reports Analyst and Communications Specialist. Adam studied Computer Systems Technician and earned a College Diploma in Computer Technology from Algonquin College of Applied Arts and Technology.