Aisling (Ash) Heaney is a seasoned Training & Quality Manager at Concentrix, where they have worked since 2005. With a solid background in customer experience management within the outsourcing industry, Aisling has honed skills in customer service, coaching, sales, and customer relationship management. Previously, Aisling served as a Quality/Customer Experience Manager at Convergys from 2005 to 2022. Aisling is also pursuing an advanced diploma in Contact Center Management from Ulster University and has a foundational education from St. Louises Comprehensive College.
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