Akash Shetty

Akash Shetty is an accomplished Operations Manager II currently employed at Concentrix since October 2023, with prior experience at Sutherland Global Services and Dapper Labs. Akash's career spans roles such as Sr. Team Manager and Training Manager at Sutherland, where responsibilities included managing floor operations and overseeing training functions for international clients. In previous positions, Akash demonstrated expertise in customer service and technical support, notably as a Customer Service Lead at Dapper Labs, where achievements included the development of chatbot solutions and enhancing customer experience. An educational background with a Bachelor's Degree in Computer Science further supports Akash's technical and managerial skills in various operational environments, emphasizing process improvement and cross-functional collaboration.