Aleesha Stein

Aleesha Stein is a Global Customer Support Leader specializing in SaaS, cross-functional collaboration, vendor relationship management, and B2B interactions. Currently, they serve as a Senior Manager for Global Customer Support at Concentrix, where they focus on enhancing customer experiences through empathy and efficiency. Aleesha has previously held positions including Senior Customer Service Manager at ServiceSource, where they implemented process improvements using Lean Six Sigma methodologies, and Supervisor for the SBA/BE Team at Westcon-Comstor North America, where they provided coaching and support to team members. Aleesha holds degrees in Psychology from Saint Joseph's University and Mathematics from Northern Virginia Community College.