Alma R. is currently the Senior Director of Operations at Concentrix. Previously, they held the position of Director of Operations at Convergys from 2015 to 2019. Alma has extensive experience in operational leadership roles, including Service Delivery Manager at Stream Global Services and various positions at eTelecare Global Solutions, where they were a Team Lead and Senior Team Lead. They began their career as a Sales and Marketing Supervisor at Chongqing Jianshe Motorcycle Co., Ltd and progressed through various supervisory roles, including Operations Supervisor at Western Wats.
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