Amit Pahwa is an operations leader with over 20 years of experience in the BPO and e-commerce sectors. Currently serving as Associate Director at Concentrix, they specialize in service-level agreements (SLA) and people management, focusing on optimizing performance and enhancing customer experiences. Previously, Amit held various positions, including Senior Operations Manager and Deputy Manager Ops at IBM. Amit obtained an MBA in Marketing from Symbiosis in 2003.
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