André Loureiro has built a career over 15 years in customer experience and contact center management across multinational companies in industries such as telecom, banking, and insurance. They have held positions including Head of Contact Center at Gerdau, where they achieved a +97% customer satisfaction rate and a +300% increase in sales volume. André also has experience as a Senior Solutions Architect at Concentrix and has led various successful projects focused on process improvement and digital transformation. Currently, André is pursuing a postgraduate degree in Marketing at Pontifícia Universidade Católica do Paraná, having previously completed degrees in Leadership and Design.
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