Andréa Esper is currently the Diretor de Relacionamento at Concentrix, leveraging over 20 years of experience in Contact Center and BPO across various sectors, including Finance, Telecom, and Retail. They hold a degree in Ciências Contábeis from Faculdade Oswaldo Cruz and an MBA in Gestão Empresarial from IBMEC-SP. Previously, Andréa held leadership positions at organizations such as Contax, Conecta Serviços Ltda., and Atento do Brasil, where they focused on process optimization and strategic client management. Andréa is also certified as a COPC Yellow Belt in Lean Six Sigma.
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