Andrea Gideon is a Senior Delivery Manager at Concentrix, where they manage operations for a team of 220 agents and oversee client relationships to ensure SLA compliance and customer satisfaction. With over 19 years of experience, Andrea has developed expertise in client relationship management, team management, and process training. They previously held roles at EXL Services, Ienergizer, The Hero Group, and Honeywell International, demonstrating a strong ability to drive continuous improvement and deliver high-quality customer experiences. Andrea earned a Bachelor of Arts degree from the University of Lucknow.
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