Andrea Munoz is currently the Senior Director of Service Delivery for El Salvador and Nicaragua at Concentrix, where they oversee the operational performance and staff engagement for a workforce exceeding 5,000 employees. Previously, Andrea held roles including Vice President of Service Delivery for El Salvador and Costa Rica, and Country Director at Concentrix, contributing significantly to P&L management and client growth. Prior to their tenure at Concentrix, they served as a Senior Operations Manager at Convergys and gained experience at Dell and Stream Global Services. Andrea earned a Master's degree in Business Administration from ESI School of Management and a Bachelor's degree in Economics from Universidad Centroamericana 'José Simeón Cañas'.
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