Andrea Smith is currently a Quality Manager at Concentrix, where they are committed to enhancing quality and team engagement as the Engagement Champion for the Quality team at the Cardiff site. Andrea holds a Bachelor of Arts in Drama and Dramatics/Theatre Arts from The University of Huddersfield. They gained extensive experience in quality management during their tenure at Webhelp from 2015 to 2024, serving in roles such as Quality Coach and Quality Team Leader. Before that, Andrea worked as a Team Manager at G4S from 2015 to 2017.
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