Andrew Maged

Andrew Maged is currently the SMEs Lead in Operations at Concentrix, where they oversee scheduling and staffing while managing performance and knowledge alignment for expert teams. With extensive experience in business process optimization and workforce management in BPO settings, they have previously held roles as a Team Leader and Subject Matter Expert, fostering collaboration and driving performance improvements. Andrew has a strong background in customer service, having worked as a Guest Services Associate and Sales Representative, where they consistently met and exceeded targets while ensuring high customer satisfaction. They are pursuing a degree in Naval Architecture and Marine Engineering at Alexandria University.