Andy Helm is a seasoned People & Operations Leader with expertise in workforce management and customer management outsourcing. They currently serve as the Senior Director of EMEA WFM at Concentrix, where they lead planning and delivery teams across multiple regions. With a background in various significant roles at companies like Webhelp and Vertex Data Science, Andy has demonstrated a strong ability to optimize resource planning processes, driving operational efficiencies and profitability. They hold an NVQ Level 3 Distinction in Catering & Hospitality from Runshaw College and possess a Green Belt in Six Sigma, emphasizing their commitment to continuous improvement and self-development.
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