Ashish Kashyap is an experienced professional currently serving as a Workforce Management Analyst at Concentrix since October 2022. In this role, Ashish monitors and analyzes operational performance in real-time, ensuring adherence to schedules and service level agreements (SLAs), while adjusting strategies and staffing levels as necessary. Prior to this position, Ashish worked as a Customer Care Professional at Cogent E Services from March 2021 to September 2022, where responsibilities included handling customer inquiries, addressing concerns, providing solutions, and gathering feedback to enhance products and services.
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