Aya ElGaml is a customer care advisor at Concentrix since October 2025, previously serving as a content writer from December 2019 to May 2023, where responsibilities included creating market plans, developing brand identity, and supporting hiring campaigns. Aya has also worked as a data entry representative for Public Service Egypt from April 2024 to April 2025, and as a recruiter at Hires Lab from October 2023 to February 2024, focusing on candidate sourcing and evaluation. Aya holds a Bachelor's degree in Business/Commerce and Business Information Systems from Tanta University, completed in 2023.
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