Aya Hesham is an experienced customer service professional currently serving as a Customer Service Specialist at Concentrix since November 2021. Prior to this role, Aya gained valuable experience as a Customer Support Specialist at Teleperformance from February to July 2021, and as a Customer Service Representative at Raya CX between March and October 2019. Aya also has a background in the engineering field, having worked as an Engineer at NEWGIZA for Real Estate and Development HR in 2018. Additionally, training occurred at Heavy Equipment Training Acad in 2017. Aya holds a Bachelor of Architecture from the October High Institute for Engineering & Technology, completed in 2018, and is currently pursuing a Master of Business Administration at Royal Business College, expected to finish in 2025.
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