Basant Mittal is a Senior Operations Manager at Concentrix in Lisbon, who excels in analyzing and maintaining Client Service Level Agreements while implementing improvement plans for optimal service delivery. Previously, Basant held the position of Senior Team Manager at Webhelp, where they focused on fostering professional development and ensuring performance metrics were met. Basant's career began at IBM Global Process Services as a Senior Practitioner, leveraging expertise in client networking and training. With a Bachelor of Commerce in Accounting and Finance, Basant is dedicated to maximizing revenue generation and enhancing client satisfaction through strategic leadership and team management.
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