Benjamin Mirac

Benjamin Mirac is a Global Operations Manager at Concentrix, where they lead chat operations across Turkish, French, and Russian markets. With a strong background in quality and operations, Benjamin has successfully managed multiple teams and implemented recovery plans to enhance performance in challenging environments. Previously, they held various managerial positions at companies like Capita, Teleperformance, Webhelp, and Sky, establishing a proven track record of meeting key metrics and improving employee engagement. Benjamin earned a BA in Film and Media, with a focus on Screenwriting and Journalism, from the University of Cape Town.