Betheena Baker

Betheena Baker is a Sr. Manager of Quality at Concentrix, with over 20 years of global experience in learning and development, performance training, and quality program design. Throughout their tenure at Concentrix, Betheena has successfully led training initiatives that achieved a 92% completion rate and optimized processes across multiple geographies. They hold a Bachelor of Business Administration and a Master’s degree in Human Resources Management, alongside several other academic credentials, including an Honorary Doctorate in Christian Humanities. Betheena's expertise encompasses diverse areas such as finance, operations, and organizational culture, supporting their commitment to performance improvements and strategic program design.