Brendan Leece is an experienced leader in customer experience and analytics, currently serving as Associate Director of CX Analytics Consulting for Concentrix since June 2021, where expertise is applied to enhance customer interaction strategies across EMEA. Previously, Brendan has held significant roles, including Associate Consultant at Re:Humanise LTD since June 2017, and International Customer Experience Manager at E.ON UK from August 2012 to May 2021, focusing on customer experience initiatives and NPS program implementations. Brendan's background also includes positions as Market & Customer Insight Manager at International Personal Finance, Marketing Manager at Provident International, Strategic Planner at Provident Financial, and Retail Analyst at GE. Brendan holds a BSc in Applied Statistics from the University of the West of England.
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