Brian Dean is a Senior Solutions Architect at Concentrix + Webhelp, where they specialize in strategic solution development within the BFSI vertical. With over seven years of progressive management experience in global contact center operations, Brian focuses on innovative problem-solving and operational improvement. Previously, they held various roles, including Senior Director of Client Services and Lead Program Manager at IBM, where they successfully managed complex projects and client relationships. Brian earned an Associate's Degree in Financial Planning and Services from Fanshawe College.
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