Brian Harkin is a seasoned professional with 30 years of local and international experience in customer experience and business development, specializing in contact centre services and digital transformation. Currently serving as the Director of Business Development at Concentrix, Brian focuses on delivering CX digital transformation solutions. Prior experience includes roles at organizations such as Maersk Group, Capita Group, and eFunds, where they developed comprehensive strategies to enhance customer service operations. Brian is currently pursuing a Bachelor of Commerce in Finance and Economics at Western Sydney University.
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