Carla Penela is an accomplished professional with over ten years of experience in BPO customer service. Currently serving as Associate Director - Delivery at Concentrix since 2024, Carla previously held the role of Operations Director at Webhelp from 2021 to 2024. With a strong leadership background, Carla has successfully managed various projects across sectors such as Technical Support, E-Commerce, Bank & Finance, and Tourism. Carla earned a Licenciatura in Relações Internacionais from Universidade do Minho in 2001.
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