Carlo Leonor Serrano is a Global IT Service Delivery Manager at Concentrix, where they previously served as an Information Technology Service Delivery Manager and a Senior IT Service Delivery Specialist. With a background in incident, change, and problem management, they have held various roles in IT service coordination since 2005, including positions at Atos, IBM Solutions and Delivery, and Siemens IT Solutions and Services. Carlo earned a Bachelor of Science in Computer Engineering from Don Bosco Technical College in 2004.
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