Carlos Cordero

Carlos Cordero served as the Director of Operations at Concentrix from 2020 to 2023, where they directed management teams across the LATAM region, implemented operating procedures, and enhanced customer support processes, resulting in improved client satisfaction. Prior to this role, they held the position of Sr. Manager, Planning & Scheduling LATAM at Concentrix from 2015 to 2020, leading capacity planning and scheduling initiatives to optimize overall operational efficiency. Carlos began their career in various roles within customer service and training, including as an Operations Manager and a Trainer at companies like Convergys and People Support. Their extensive experience in operational management is complemented by their strong focus on team development, process improvement, and strategic planning.