Chaitrali Banerjee is an experienced Innovation Lead currently serving as a Director at Concentrix, specializing in analytics, client relationship management, and driving business transformation across the EMEA geography. With a solid background in the outsourcing industry, Chaitrali has excelled in operations management in sectors such as BFSI and Healthcare and has expertise in data-driven solutions, text analytics, and process improvements. Prior roles included Operations Leader at Wipro BPO and EXL, and strategic partner at Bank of America, where significant contributions were made to innovative solutions and large-scale operations transitions. Chaitrali also holds a Bachelor of Architecture and is pursuing a diploma in Software Programming.
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