Charu Ratra Kumar is an operations expert with over 19 years of experience in the travel industry, specializing in sales, fulfillment, and customer service for major clients in the US, UK, and Europe. Currently serving as the Associate Director of Operations at Concentrix, Charu has previously held leadership roles at CheapFlightsFares, A4A Marketing Inc, TravBox, Fareportal, and IGT Solutions. Charu is a certified COPC and Lean Six Sigma professional, with a strong focus on process improvement, automation, and customer experience management. Charu's educational background includes completing a 12th grade in Commerce at D.A.V Public School.
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