Chip Lilley

Chip Lilley is currently the Director of Technology Strategy at Concentrix, where they focus on driving digital transformation through cloud-based technologies like CCaaS and Conversational AI. Previously, Chip served as a Sales Director at Concentrix Catalyst, delivering innovative customer experience solutions, and as a Sr. Account Executive at Convergys, managing major accounts in the Health Care and Financial Services sectors. They began their career as an IVR Programmer/Analyst at Mellon Bank and hold a Bachelor of Science degree in Computer Science from the University of Pittsburgh. With extensive experience in technology strategy and customer engagement, Chip collaborates with industry leaders to enhance customer experiences and achieve scalable business outcomes.