Cintia Costa is a Quality Coordinator at Concentrix, where they have focused on maintaining and improving process quality since 2019. With 10 years of experience in Business Process Outsourcing (BPO), they previously worked as a Quality Monitor at Teleperformance Brasil, where they conducted performance analyses and implemented feedback for process improvement from 2009 to 2018. Cintia holds a degree in Management Processes from Universidade Cidade de São Paulo, earned between 2018 and 2020.
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