Danesh Kumar

Danesh Kumar is a Quality Assurance Manager for Trust & Safety at Concentrix, with 19 years of experience across various IT roles including Technical Support Services, Software Support, Quality Assurance, and Training. They are responsible for managing a team of Quality Analysts and implementing quality monitoring processes for content moderation services for a global client. Previously, Danesh held positions at IBM, where they led quality and training initiatives, and oversaw service desk operations while ensuring compliance with service level agreements. Danesh's educational background includes a Bachelor of Science in Applied Business Computing from Northumbria University.