Daniel Galan is a dynamic leader with over 15 years of experience in the contact center industry, currently serving as a WFM Manager at Concentrix. They have a strong background in Workforce Management, having previously held roles at companies such as Teleperformance and Sykes. Daniel has worked collaboratively with cross-functional teams to manage KPIs and support strategic efforts to enhance operational performance. Additionally, they hold several certifications including Certified Scrum Master® and Product Owner®. Daniel's educational background includes a degree in Marketing and Advertising from Universidad Francisco Gavidia in El Salvador.
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