Daniel Junior

Daniel Junior is a Quality Assurance Professional currently serving as a Senior Quality Analyst at Concentrix. They possess extensive experience as a Quality Auditor and Customer Experience Analyst, focusing on enhancing service quality and customer satisfaction through data-driven insights. Previously, Daniel worked as a Quality Analyst at Mindbridge, where they audited team interactions and implemented strategies to improve service quality. They began their career as a Customer Service Representative and have a Bachelor's degree in Computer Sciences from the National College of Business Administration & Economics.